privacy policy

At Elise Gustilo, we’re committed to respecting the privacy of our customers and protecting the personal and confidential information which you may submit to us. Our Privacy Policy describes the data which we collect, how we collect it, how we use and disclose both personal and non-personal data and how we look after your information, particularly when you access or use our website: elisegustilo.com.

In this Privacy Policy, Personal Data is information which is personally identifiable, including your name, email, address, telephone number, financial information and any other details which you may divulge to us.

It is possible to use our website without providing any Personal Data and we will only collect Personal Data if you voluntarily submit it to us. If you opt not to supply certain information, this may limit some of the facilities and areas you can access on this website or from our services.

Please read our Privacy Policy carefully in conjunction with our Terms and Conditions. We hope that by doing so, you are assured that we work hard to live up to your expectations and maintain the trust that you place in us.

the data we collect

Elise Gustilo collects and/or processes the following data:

Personal Identifiable information such as name, email address, address, phone number etc.
Correspondence sent via our contact form or through email, text, social media messaging, social media posts or any other channel which you may communicate with us.
Appointment booking information
Details given during your appointments or communications with us e.g. head size, customisations, style preferences, moodboards, goods/services purchased etc.
Marketing preferences including the information you would or would not like to receive from us, our third parties as well as your communication preferences
Technical data about how you interact with our website and online services including your IP address, your device and browser details, time zone settings, how often you use our website, page views, time spent on pages of our website, navigation paths and other technology on the devices which you use to access our website.

You may grant us permission to access information from social media accounts and messaging services such as Instagram, Facebook, Twitter or WhatsApp. This will depend on your settings or the privacy policies for these platforms and services.

The type and amount of information Elise Gustilo requests or acquires will depend on the services you use, for instance if you simply browse our website or if you purchase one of our products.

how we collect personal data about you

Most of the data we collect is directly provided by you. Elise Gustilo collects and processes Personal Data when you:

Use, view and interact with elisegustilo.com (the ‘website’) via your browser’s cookies. Please see our cookie policy for more details.
Contact Elise Gustilo by phone, email, text, the website or social media.
Fill out any forms. This can be for transactional or other purposes, such as sending us an enquiry through our website contact page.
Make a purchase with us online, in person, or via a payment link we send you.
Sign up to receive our emails via the website or in person.

Elise Gustilo may also receive your data indirectly from the following sources: Google Analytics (based outside the EU) when you visit or interact with the website.

how we use this data

Personal Data that you submit, or which is collected by Elise Gustilo, will only be used or disclosed for the following reasons:

To conduct our business, provide a service or to fulfil a contract with you. this includes:

Monitoring and/or keeping records of our communications with you, whether by email, text, social media or other messaging channels.
Providing you with customer service and responding to any queries or complaints you may have.
Processing orders that you place with us.
Processing payments or refunds as well as protecting against or detecting possible fraudulent transactions. Elise Gustilo shares your personal information with credit card companies and other payment providers but does not store any payment card numbers once a transaction has been completed. If you choose to make a payment by card, we use a Zettle card reader and its facilities. In this instance, Zettle is the data controller for the processing of personal data for payment purposes. For more information, please see Zettle’s Privacy Policy.

For marketing and advertising purposes where we have received your consent. depending on your selected preferences, this may include:

Emailing you about the latest news, events, new product launches and offers at Elise Gustilo. In order for us to monitor and improve our e-newsletters, we gather statistics around the emails opened and clicks using industry standard technologies. You may unsubscribe anytime by clicking the unsubscribe link at the bottom of each email or by contacting us directly.
Using your information to show you advertising on social media platforms such as Instagram or Facebook, or via third-party promotions that may appear on other websites that you use.

Where we have justifiable reason and legitimate interest, including:

Replying to customer enquiries raised in person, via email, text, online, social media or over the phone.
Statistical purposes and analysing how you use our website and other online services, so that we may deliver relevant website content, as well as improve the products and services that we offer you through our site. We acquire and process data for these purposes using Google Analytics.
To measure and understand customer responses to our advertising and marketing activities, so that we may continually develop and determine effective marketing strategies to further grow our business.
Managing and protecting our business, website, computer systems and networks as permitted or required by law. We may use your personal data if required by authorities or a court order or other legal process and also to establish, pursue or defend ourselves against any legal claims, to enforce our legal rights, Terms and Conditions, policies, agreements or otherwise as necessary by applicable law and/or regulations.

We do not use automated decision making or automated profiling to process any of the Personal Data that we collect.

disclosures of personal data

We may share your Personal Data with the following parties as outlined below:

Service providers who:

Provide our IT and system administration services
Perform administrative or marketing activities on our behalf
Host, develop and maintain our website

Government bodies – where we are required to report on our processing activities
Third parties in the event that we merge, transfer or sell our business and/or assets, in part or in whole.

We require that these third parties treat your personal data in accordance with the law and we check that they are similarly GDPR compliant. Depending on the level of activity required, these parties may be given access to some or all of the Personal Data that you provide or we collect, but we will only allow your personal data to be processed as is necessary to carry out the specified purpose.

data security

We have procedures in place to ensure that the Personal Data you provide us is not accidentally lost, altered, used, disclosed or accessed without our authorisation.

Personal Data which you fill out on a paper form, will either be stored in a secure cabinet – to which only Elise Gustilo has access - or transferred to a third-party platform that is password secure or employs two-factor authentication where possible. In the event a data breach occurs, we will notify you as well as any applicable regulator if we are legally required.

Elise Gustilo values the trust you give us when you provide your Personal Data, and we want you to feel confident when using this website, dealing with us in person or on the phone. However, information transmitted via the internet is not completely secure. Whilst we do our best to protect your Personal Data, we cannot make any guarantees regarding the security of Personal Data transmitted via email or to our site.

data retention

Your Personal Data will only be stored for as long as necessary to fulfil the purposes for which it was collected. The length of time that we retain the data is based on factors such as the amount, nature and sensitivity of information, the processing purposes, if the purpose can be fulfilled via alternative means, potential risks from a breach or unauthorised use, and ensuring that we satisfy any legal, reporting or accounting requirements. We regularly review the data which we retain.

The law requires that we keep basic information about our customers for tax purposes, including name, contact, financial and order details for six years after an individual ceases to be a customer.

your data protection rights

You have rights in relation to your personal data and we would like to ensure that you are fully aware of your entitlements under the data protection laws. Every individual has:

The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object

For more information about these rights, please visit the Information Commissioner’s Office website.

If you would like to exercise any of the above rights, please contact us:

By email: info@elisegustilo.com

By phone: + 44 (0) 7756 559 121

Or by post: Elise Gustilo, Studio E15, Cockpit Arts, Cockpit Yard, Northington Street, London, WC1N 2NP

We will endeavour to respond to you within one month, though if your request is particularly complex or you make numerous requests, we may require longer. We will notify you if this is the case.

You will not have to pay a fee to exercise any of your data protection rights. However, if your requests are clearly unfounded, excessive or repetitive, we may charge a reasonable fee to cover administrative costs, or refuse to comply with your requests in these instances.

As a security measure, we may ask you to provide specific information in order to confirm your identity. This is to ensure your Personal Data is not disclosed to anyone other than yourself.

cookies

Cookies are text files which are placed on your computer or other devices (such as ‘smart phones’ or ‘tablets’) for record-keeping purposes. They make a site more convenient to use by allowing the site to remember important information. A cookie typically contains the name of the domain from where it originated, the cookie’s “lifetime” and a unique, randomly generated number or value. If you’d like to find out more about cookies, visit allaboutcookies.org

Information collected and processed

We use cookies and third-party services such as Google Analytics to gather information about your device, browser and IP address, your visit to our website (such as your pages viewed and journey around the site), as well as to track the total number of visitors to our site. IP addresses allow us to identify the location of users so that we may determine the number of visits we receive from different locations and countries. It also allows us to block disruptive use where necessary.

How we use cookies

We use cookies to gather standard internet log information, understand how you use our website and for functional and marketing purposes.

In terms of functionality, we may use cookies so that when you return to our website, we recognise you and remember your preferences, giving you a more customised web experience. In these instances, personal information may be associated with a cookie file.

Adjusting cookie settings

You can set your browser to refuse or remove cookies, although this may cause some parts of our website to not function properly. Visit allaboutcookies.org for information on how to do this and adjust your browser settings.

third-party links

Our website may include links to other websites, applications and plug-ins. By clicking these links or enabling those connections, third parties may be able to collect or share data about you. We do not control these third-party websites, their content or privacy measures. Therefore, if you click these links, it is important that you read the separate privacy notices for those websites.

changes to this privacy notice

As our business is constantly developing, we may need to make alterations to this privacy policy to ensure it remains accurate, up to date and reflects any changes in our practice. Alterations to this privacy policy may include changes in how we collect or process your Personal Data. If we do update our Privacy Policy, a new version will be published on our website. We therefore encourage users to check this page regularly to stay informed of any changes.

By continuing to use our website or services, you agree to the Privacy Policy active at the time of your use.

This privacy policy was last updated the 22nd February 2024.

how to contact us

If you have any queries about our Privacy Policy, the data we hold on you or you would like to exercise your data protection rights, please don’t hesitate to get in touch: