FAQs

How will some of the smaller hats and asymmetric styles stay on my head?

Some hats will either have a thin elastic (often the most comfortable & discreet option), a standard or figure of 8 headband covered to match your hair colour, a comb, or comb and elastic combination.

How long will it take to receive my order?

Each hat typically takes between 4-8 weeks depending on season.  However if you require a hat sooner, please get in touch and we will do our best to accommodate your request.

What is the payment process for ordering a collection hat?

Once you have decided on the collection hat you wish to purchase, 50% payment (non-refundable) is required upfront and then a further 50% before delivery.  This is the same process if you are having any slight amendments or customisations done.

What is the payment process for ordering a bespoke hat?

When you are ready to go ahead with an order, a 25% deposit (non-refundable) is required before any design work begins.  After design work has been signed off, a further 25% (non-refundable) will be required for the creation work to commence.  The remaining 50% balance will then be due before delivery.

I really want my hat to match my outfit. Do you offer a dye to match service?

Yes, we offer a dye to match service on select materials.  If you are looking for a collection piece to be custom dyed, please enquire and we will advise if it is possible.  For bespoke pieces we will cover the options of custom dying during the design & consultation stages as it will depend on the design of the hat being created and fabrics being used.

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